… Studies and Quality Measurements

Quality Measurements for Postal Service Enterprises | Studies on Postal Grade Quality

QENSIO offers cost-efficient, reliable and flexible quality measurements for, among others, postal service enterprises. Our measurements supply valid data about lead-times and grade the quality of postal services. QENSIO designs and implements target group-specific measurements of different complexities – ranging from simple, short-term studies using standard modules to customized, complex, long-term global analyses.

For all relevant postal countries and regions worldwide we determine:

  • Lead-times for the whole postal product spectrum
  • The status of consignments received (i.e. damage-free condition)
  • The non-receipt rate
  • Detailed data on the quality of internal operational and logistical processes by the use of transponders

QENSIO finds individual solutions designed to fully satisfy customer-specific matters.

Warranty of Valid Results

For the quality of measurement procedures, validity is the key criterion. On that basis alone, measurement results can be sensibly interpreted. The degree of accuracy is determined by various factors. Under TOOLS AND TECHNIQUES you will find concrete information on QENSIO’s measures to ensure valid measurement results. This includes personnel competency, technical tools, and an organizational detail of work processes while performing quality measurements.